Portable Trade Show Displays and Exhibits
GLM Displays is a retail provider of various manufacture's products. GLM Displays guarantees the products sold by GLM Displays under a series of warranties issued by the original manufacture of each item for manufacturing defects. Under the warranty policies, product believed to be a manufacturing defect will be repaired and/or replaced upon inspection of the issue. The customer is responsible for shipping the product to GLM Displays or to the original manufacture for inspection. At the discretion of GLM Displays, if the issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer at no cost standard ground shipping. Free replacement products cannot be sent until an assessment of the supposed defective product is made. At the discretion of GLM Displays, if the received product is deemed not to be a manufacturing defect, the customer will be notified and the product may be repaired and/or replaced at the customers cost. Shipping charges will be the customer’s responsibility for any items needing expedited shipping. Issues that are not covered under the warranties include but are not limited to:
Each item and/or product holds its own unique warranty period. Refer to the item listed on our website or as your GLM Displays Representative for more details.
Upon the acceptance of delivery, you agree that the package(s) have arrived without any visible shipping damage. If shipping damage is noted, sign for the delivery as damaged and contact GLM Displays immediately. Failure to sign for the package(s) as damaged, refusal of the package, or neglecting to note after 3 business days any damage that may have occurred during the shipping process will be treated as a warranty claim and are subject to the terms and conditions of our warranty. The option to issue a return label/call tag is at the discretion of GLM Displays for any warranty or claim situation and any product outside of 72 hours will not have the option for a return label/call tag.
GLM Displays reserves the right to request documentation in the forms of photos, copies of packing slips and the like to ensure the issue is resolved promptly. "Standard questions" may also be asked in order to provide accurate and timely customer service. Failure to provide the necessary information requested by a GLM Displays Representative may delay the claim process. An RMA/Case number may be issued depending on the warranty/claim. This number must be used in regards to all correspondence with the issue and adhered to any packaging sent to Orbus for assessment. Failure to adhere RMA/Case information to a package will delay the claim/warranty process.
Should you need to return a product due to order cancellation or any reason other than a warranty matter, GLM Displays reserves the right to carry out a full inspection of the product before accepting the return. All returns of this nature must be noted to a GLM Displays Representative 72 hours after receipt of the product and are susceptible to a 25% restocking fee/charge. GLM Displays will not accept the return of a used or custom made product or graphic. Product should be returned in the manner in which it was received.
Order cancellations must be confirmed and approved by a GLM Displays Representative. The cancellation of a production order for which GLM Displays has produced or ordered raw materials may result in GLM Displays fully charging for materials and labor, or imposing a minimum cancellation fee of up to 50% of the purchase/sale price.
GLM Displays reserves the right to change prices or product designs as well as discontinue a product at any time without further notice. If a product is noted as defective that is a discontinued product; an exchange to an equivalent product will be offered or an upgrade to a premium product (at the discretion of Orbus) will be available with the customer responsible for the difference in cost.
GLM Displays Customer Service Hotline
8 am to 4:30 pm CST